Warranty, Returns & Shipping
Orders shipped outside the continental US will be calculated at checkout
FREE shipping on all RAIN CASE enclosures shipped within the continental US
30 day money back guarantee. If you are not satisfied with the product, ship it back to us for a full refund.
- 5 year warranty is included on the aluminum body. We guarantee that the paint will not peel and the aluminum will not crack.
- 2 year warranty on the clear cover. We guarantee that the clear cover will not crack or cloud. This only covers normal use and will not cover scratches or abuse.
- 1 year warranty on all other equipment
Proof of purchase is required. This warranty applies only to the original owner and is not transferable. This warranty is void if the enclosure is structurally altered or subjected to stress beyond the physical limits of the materials used in body or components or is damaged as a result of abnormal use. Normal wear and tear is NOT warranted. This warranty does not include any manufacturer responsibility for any incidental or consequential damages resulting from the use of the case.
Please follow the process below for all warranty claims:
- Warranty claims should be made by contacting Rain Case at firstname.lastname@example.org or (248) 266-1184
If Rain Case determines the claim is within the terms of the warranty, damaged products must be returned to Rain Case for repair or possible replacement at discretion of Rain Case. When possible, please ship product in its original or adequate packaging to the address provided below. The Return ID number provided by Rain Case’s customer service is required for all warranty claims. Please do not send your purchase back to the Rain Case without this Return ID number.
- Returns must be submitted within 30 days of order
- To be eligible for a return, your item must be unused and in the same condition that you received it. Items must also be in the original packaging.
- Returns can be made by contacting Rain Case via email at email@example.com or via phone at (248)266-1184 to receive a RMA number. Rain Case will supply a pre-paid shipping label. Return shipping will be deducted from the refund total
- If protective film has been removed from enclosure viewing window, a window replacement fee may be deducted from return value.
- Returns are subject to a 15% restocking fee